Frequently Asked Questions

  • I get an 'OpenGL 3.3' version error

    If you are receiving the “OpenGL 3.3 and later is required for this application to run” error message when launching Aurora HDR 2018 1.2.0, please make sure your machine meets the minimum requirements listed here.

    If you are not sure whether or not your GPU supports Open GL 3.3 or above, please refer to its manufacturer's website. If your model does support Open GL 3.3 and above, updating your graphics driver will fix this issue.

    Update Intel Graphics Drivers

    Automatically update AMD Graphics Drivers

    Automatically update NVIDIA Graphics Drivers

    After you have updated your GPU Driver from the manufacturer’s website, make sure you set your discrete adapter to run Aurora 2018 by default. Refer to your card's manufacturer's website if you need help with that.

    If your computer is 5 or more years old, there is a possibility that your GPU does not support Open GL 3.3

    There are several solutions if your system supports a version of OpenGL that is lower than 3.3.

    Solution 1. Hardware upgrade.

    All modern graphics cards have support for OpenGl 3.3 out of the box, and all the latest software puts increasingly high requirements for hardware configuration of your computer. If you want to enjoy the latest and the most powerful software packages, a hardware upgrade might be in order.

    Solution 2. Use the previous version of Aurora.

    You can download Aurora that has support for older graphics cards here:

    https://www.dropbox.com/s/9q6nau0ad77vlqs/Aurora_Setup_new.exe.zip?dl=0

  • How do I activate Aurora HDR 2018?

    1. Launch Aurora HDR 2018.

    2. Click "Activate" on the welcome screen and enter your email + activation code.

    To activate Aurora HDR 2018 from inside the software, click on Aurora HDR 2018 in the top menu and click "Activate". Then enter your activation code + email. 

    Once you’re done activating your new software, take an extra minute to set up your very own My Skylum Account here: https://skylum.com/user/signup. Thereafter, you'll be able to to access your license keys and download links for your Skylum software, plus enter photo contests and view exclusive videos.

  • How do I manually check for updates?

    Aurora HDR 2018 is designed to receive all free software updates automatically. However, if for some reason this doesn't occur, or you want to make sure you're using the latest version, simply choose "Check for Updates" in the Help menu of the top bar menu.

  • How do I install Aurora HDR 2018 as a plug-in?

    1) Make sure that Lightroom/Photoshop is closed.

    2) Open Aurora HDR 2018 as a Standalone.

    3) In the upper left corner of the screen, click on Aurora HDR 2018 > Install Plug-ins...

    4) From the Installation Menu, click on "Uninstall" next to Lightroom/Photoshop > Done.


    5) Quit and restart Aurora HDR 2018. Then choose Aurora HDR 2018 > "Install" Lightroom/Photoshop plug-in > Done. 


  • How do I export a photo from my Lightroom library to Aurora HDR 2018?

    First of all, please make sure that you have installed the plug-in for Lightroom and restarted Lightroom.

    Choose your image(s) in Lightroom that you want to work on with Aurora HDR and Right click with your mouse to view the context sensitive menu. Select Export > Export to Aurora HDR 2018. You have the option to choose the Open Original Images menu item or, if you've made any changes in Lightroom that you'd like Aurora HDR 2018 to utilize, you can also choose Use .TIFF with Lightroom Adjusters menu item.

  • How do I edit a picture in Aurora HDR 2018 while running Adobe Photoshop?

    First of all, please make sure that you have installed the plug-in for Photoshop and restarted Photoshop.

    To use the software with Photoshop, you’ll need to have an image file opened already and choose the Filter > Macphun Software > Aurora HDR 2018... menu to begin.

    This will launch Aurora HDR 2018 as a plugin and open the Load/HDR Merge screen. It will only show one image since you cannot merge multiple images from Photoshop into Aurora HDR 2018.


  • Can I use Aurora HDR 2018 as Photoshop Elements plug-in?

    Aurora HDR 2018 will add support for Adobe Elements in a free update by the end of 2017.

  • How do I save presets, add a preset(s) that someone has shared with me or add a custom preset pack?

    To save a preset, please click on "Save Filters as Preset" and enter a name for your preset. The preset will appear in "Custom" category.

    To add a single preset, please follow the path: C: \ Users \ [your username] \ AppData \ Roaming \ Aurora HDR 2018 \ Data \ Presets \ Users 

    This will reveal the folder (directory) with your presets. Then, copy the preset to the directory. It will then appear in the Custom category of the Presets panel.

    To add a preset pack, in the main menu go to File > Add Custom Preset Pack.

  • How do I save my photo in Aurora HDR 2018?

    To save a photo in Aurora HDR 2018, please select the File > Export… menu. Also, you can click on the Export button in the top right corner.  You’ll then be presented with a number of options including file format and more.

  • Does Aurora HDR 2018 have a lens correction tool?

    Yes, a powerful Lens Correction tool is available in Aurora HDR 2018. 

  • Does Aurora HDR 2018 support batch processing?

    Aurora HDR 2018 for Windows will have Batch Processing (incl. automatic recognition of brackets, sub-folders supports, batch presets) added in one of the future updates. 

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