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Frequently Asked Questions

  • How do I activate Aurora HDR 2017™?

    1. Launch Aurora HDR 2017™.

    2. Click "Activate" on the welcome screen and enter your email + activation code. If you ever lose your activation key, you'll be able to provide our support team with your email address and restore the activation code.

    3. To activate Aurora HDR 2017™ from inside the software, click on Aurora HDR 2017™ in the top menu and click "Activate". Then enter your activation code + email.


  • How do I manually check for updates?

    Aurora HDR 2017™ is designed to receive all free software updates automatically. However, if for some reason this doesn't occur, or you want to make sure you're using the latest version, simply choose "Check for updates" in the Aurora HDR 2017™menu in the upper left-hand corner (near the Apple logo).


  • Can I batch process my photos in Aurora HDR 2017™?

    YES, with the new Aurora HDR 2017™you’ll spend less time, and make way more amazing HDR photos. The smart tech will automatically group your brackets, apply the necessary effects and produce fantastic results. All you’ll need to do is to pick the original photos and click SAVE at the end.

    You will see the "Batch processing" option after launching Aurora HDR 2017™.

    You can also start batch processing if you have Aurora HDR 2017™ open by clicking on the "Batch Processing" button in the top left corner or simply by using combination CMD+B.


  • The option “Check for Updates” is grayed out. What should I do?

    Please note that this option is grayed out only when Aurora HDR 2017™ asks you to "Load image(s)". First load images into Aurora, and then proceed to check for updates.


  • How do I use Aurora HDR 2017™ as Photos extension?

    First of all, please make sure your Mac OS is not older than 10.11.

    To install Aurora HDR 2017™ as a Photos extension, please follow the steps below.

    1. Launch Aurora HDR 2017™.

    2. Launch Photos application and open the image you want to edit in Aurora HDR 2017™.

    3. In the top-right corner click on Edit > Extensions.

    4. Select Aurora HDR 2017™ as an extension for editing photos.

    5. Finally, Aurora HDR 2017™ will be available as an extension in Photos.


  • Does Aurora HDR 2017™ save full EXIF info?

    The short answer is YES, Aurora HDR 2017™saves full EXIF info.

    EXIF Data is comprised of a range of settings such as ISO speed, shutter speed, aperture, white balance, camera model and make, date and time, lens type, focal length and much more.


  • How do I re-install Aurora HDR 2017™ as a plug-in?

    1) Make sure that Lightroom/Adobe Photoshop/Aperture is closed.

    2) Open Aurora HDR 2017™ in Standalone mode.

    Note: This option will be grayed out until you load the photos into Aurora HDR 2017™.

    3) In the upper left corner of the screen, click on Aurora HDR 2017™ > Install Plug-ins...

    4) From the Installation Menu, click on "Uninstall" next to Lightroom/Adobe Photoshop/Aperture > Done.

    5) Quit and restart Aurora HDR 2017™. Then choose Aurora HDR 2017™ > "Install" Lightroom/Adobe Photoshop/Aperture plug-in > Done.

    6) Open Lightroom/Adobe Photoshop/Aperture.


  • The option “Install Plug-ins” is grayed out. What should I do?

    Please note that this option is grayed out only when Aurora HDR 2017™ asks you to "Load image(s)".

    Try to load images to Aurora HDR 2017™ first, and then install plug-ins.


  • How do I export picture from Lightroom to Aurora HDR 2017™ plug-in?

    When viewing an Image in either the Library or Develop modules in Lightroom, please right-click on the image > Export > Export... > Aurora HDR 2017 > Open original images or Use TIFF. with Lightroom adjusters.

    Also, you can use Command + Shift + E to gain access to Export options faster.

    Please note, that after you apply the changes in a plugin mode of Aurora HDR 2017™, you can always find your photo in Lightroom's Catalogue > All Photographs.

    Depending on the "Sort by" option, your photo will be the first/last one in the list of images.


  • How to export picture from Adobe Photoshop to Aurora HDR 2017™ plug-in?

    When working on an Image, choose Filter > Macphun Software > Aurora HDR 2017.

    Please note, according to Photoshop's functionality, you can export only 1 photo at once directly to Aurora HDR 2017™ plug-in.


  • How to export picture from Aperture to Aurora HDR 2017™ plug-in?

    When working on an Image, choose Photos > Edit with Plug-in> Aurora HDR 2017...


  • I can’t find the cropping tool when using Aurora HDR 2017™ as plug-in

    The cropping tool is available in Aurora HDR 2017™ only when it is launched in a stand-alone mode. This is because cropping functions are available in the host applications.


  • How do I install presets?

    In order to install one-click presets into Aurora HDR 2017™, follow these simple steps:

    First, select the menu item "File > Show Presets Folder." It displays the folder with the current preset of the application. This folder allows you to see your current presets. All presets in this folder appear in the User and the All Presets categories.

    To import your presets into Aurora HDR 2017™, just copy the files into the new presets folder.

    To delete a preset, you can simply remove the preset file from the presets folder.


  • How do I import and use textures in Aurora HDR 2017™?

    Custom textures you've downloaded can not be imported and permanently stored into Aurora HDR 2017™. However, here's a brief guide on how to use a custom texture during an editing session:

    To choose a custom texture from a file for a layer, click the "+" in Layers menu, choose the "Custom Texture". An Open file dialog box will appear, from which you can select an image. To control the texture mapping mode, you can configure the context menu "Texture Mapping” to Fill the Screen or Scale to Fit.


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