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Frequently Asked Questions

  • Why is it more beneficial to pre-order Aurora HDR 2017™?

    You can pre-order Aurora HDR 2017™ for a special price + you will get fantastic bonuses from photo industry leaders!

    What is included?

    • Trey Ratcliff Deep-dive Video
    • 1-year of basic SmugMug
    • 60-day KelbyOne Membership
    • 25 prints from Parabo Press

  • Where can I find my license?

    If you have purchased Aurora HDR 2017™ from our web-site, you'll receive an email within 5-10 minutes of your purchase. However, if you don't receive it, don't worry. Just reach us at for an activation key (do not forget to specify your billing e-mail).

    Also, you can easily retrieve your license here:

    If you are using the AppStore version of Aurora HDR 2017™ - there's no license key for this version.

    In order to install the app, just run the App Store app, log in with your Apple ID and go to the Purchases tab. You'll see a list of the apps you've already purchased, with an Install button next to each one - click the button to install.

  • Is there a money back guarantee?

    If you purchase Aurora HDR 2017™ from, you can return the software within 30 days and get a full refund. You must present proof of purchase and any other materials as requested by the Aurora Team.

    If you purchase Aurora HDR 2017™ through one of the partners or authorized resellers, you must obey the terms and conditions of that partner or authorized reseller. In this case, refunds are made through the partner or an authorized reseller.

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